What payment options do you have?

Currently we just have Stripe - which accepts all major credit/debit cards, ZIP buy now pay later and also bank transfer.

You will be invoiced at the end of job completion and there will be an option to pay by Stripe (credit/debit card) or you can pay us to our bank account listed on the invoice. You must pay on completion.

For commercial customers, we can set up a credit account to allow payment by invoice. For commercial customers click here to make a booking.

Whats the difference between carpet cleaning companies?

We aim to be the most cost effective service offering a van mounted steam cleaning machine. Many services many be cheaper, but will use the portable machine, which is no where near as powerful as a van mount.

We also use quality equipment and products to target and identify problem areas, to ensure you get an effective service. We aren’t locked into certain product deals and will use what we think is most effective.

Remember - if you find a cheaper quote using a van mounted steam clean machine, we will beat it by 10%*

What type of carpet cleaning machine do you use?

For houses 1-2 (sometimes 3) stories we use our van mounted carpet cleaning machine, which is the most effective carpet cleaning machine. This is due to the length of hoses and access to an outdoor tap - which impacts what machine we can use. We clean carpets using steam cleaning, also known as ‘hot water extraction’.

For apartments and some commercial spaces, we will often use our portable machine. It will offers an effective clean, however it is just a little less efficient to use and sometimes requires more work in removing some stains.

How long will it take for my carpet to dry after a cleaning?

The length of time it takes for your carpet to dry is dependent on the weather. Airflow, temperature and humidity all have an effect. It could take from 6 – 14 hours. Using fans, dehumidifiers, air-conditioning, and heating systems (depending on the weather) can help. We may use blocks or paper, under furniture legs for instance, make sure you leave those in place until the carpet is totally dry. Walking on the carpet is ok but wear clean rubber soled shoes, or no shoes at all. You certainly don’t want to be walking on your freshly cleaned carpet in street shoes. Think also of your safety when walking from damp carpet on to slippery floors.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolour the carpet fibres. The age of the carpet and the type of carpet fibres also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots. For full terms and conditions - click here

Do you move my furniture?

The simple answer is Yes. There are some items we are not able to move such as pianos, large electronics, china cabinets, beds, dressers with mirrors, pool tables, any furniture that sits flat on the carpeted surface. We also recommend that you remove items such as lamps, plants, breakables, knick knacks and electronics. We won’t charge extra to move small and easily movable items of furniture. Once we have finished we will return anything we have moved to its rightful place on protective padding as needed.

What should I do if my stains reappear?

Although most spots/stains that are removed from carpet do not reappear, on rare occasions some substances in the carpet backing can wick to the surface after cleaning and drying. Sometimes (depending on the stain source) it requires certain chemicals for removal. If this happens, please contact us with a photo and we will contact you to work out a solution.

What is your cancellation policy?

We require at least 24 hours notice on cancellation and reschedules, otherwise you may have to forfeit your 10% deposit due to lost potential jobs. We are unfortunately a very small team and require plenty of notice to ensure we can guarantee our workers jobs.

However, if there are unforeseen issues, please give us a call and we can discuss the best option for you. For full terms and conditions - click here